Our objective is the improvement of our services. This aim is proved by our interest in obtaining the awards needed to certify our service quality.

The FLM is committed to the environment, gender equality issues, reconciling family and work, accessibility, among other causes.

Madrid Excelente

The FLM was awarded with the guarantee label “Madrid Excelente”, after a year implementing the quality processes needed, in September 2014. We will continue working to keep meeting the standards required for this guarantee label.


The FLM is currently aiming for the following certificates:

  • EFQM Certificate (European Foundation for Quality Management), for which we have already passed the first evaluation
  • ISO 9001 certificate
  • Gender Equality Plan
  • Efficient Energy Use Certificate
Madrid Excelente logo with license number 757.S/42/545/14